Refund policy

Refund & Return Policy

We want you and your pup to be happy with your purchase! If something isn’t right, here’s how returns and refunds work.

We accept returns within 30 days of delivery.
To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
Items showing signs of use, damage caused by the customer, or missing original packaging may not be eligible for a refund.

For hygiene and safety reasons, the following items cannot be returned:

Customers are responsible for return shipping costs.
Original shipping fees are non-refundable.
We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to your original method of payment within 5–10 business days.
Refunds may take additional time to appear depending on your bank or card issuer.

If your item arrives damaged or defective, please contact us within 7 days of delivery with:

We will review the issue and, if approved, offer a replacement or refund at no additional cost.

If you received the wrong item or part of your order is missing, please contact us within 7 days of delivery, and we’ll make it right.

We do not offer direct exchanges. If you’d like a different item, please return the original item (if eligible) and place a new order.

To initiate a return, please contact us at: Zoomiepawz@gmail.com

Include your order number and reason for return, and our team will provide return instructions.