Shipping policy

Shipping Policy

Thank you for shopping with Zoomie Pawz. Below you’ll find everything you need to know about how and when your order will arrive.

Order Processing Time

  • Orders are typically processed within 1–3 business days (excluding weekends and holidays).

  • Once your order has been processed, it will be handed off to our shipping partners.

Shipping Times

Because we work with trusted suppliers, shipping times may vary depending on your location.

Estimated Delivery Time:

  • United States: 7–15 business days

  • International: 10–25 business days

Please note that these are estimated times and may be affected by carrier delays, customs processing, holidays, or high-demand periods.

Shipping Costs

  • Shipping costs are calculated at checkout unless otherwise stated.

  • Promotional free shipping offers (if available) apply only to the original shipment.

Tracking Information

  • Once your order ships, you will receive a tracking number via email.

  • Tracking information may take 24–72 hours to update after shipment.

Multiple Packages

If you order multiple items, they may ship separately and arrive in different packages due to supplier logistics.

Incorrect Address

  • Please ensure your shipping address is accurate at checkout.

  • We are not responsible for orders shipped to incorrectly provided addresses.

  • Orders returned due to an incorrect address may require additional shipping fees to be resent.

Delayed or Lost Packages

  • If your order has not arrived within the estimated delivery window, please contact us at:
    Zoomiepawz@gmail.com

  • While we are not responsible for carrier delays, we will do our best to assist you in tracking your order.

Customs, Duties & Taxes

  • International orders may be subject to customs fees, duties, or taxes.

  • These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Damaged Items

If your item arrives damaged, please contact us within 7 days of delivery with:

  • Your order number

  • Clear photos of the damaged item and packaging

We will review and provide a replacement or refund if approved.

Questions?

If you have any questions about shipping, feel free to contact us at: Zoomiepawz@gmail.com